FAQS

• What is your return policy?

• What is the status of my return?

• How can I track the status of my order?

• How long will it take for me to receive my order?

• What is the cost of shipping?

• What is the cost of return shipping?

• To what address should I ship returns?

• Can I exchange an item?

• Do you offer gift cards?

• How much will I be charged for sales tax?

• Do you ship to my country?

• Can I change an existing order?

• Can I cancel an existing order?

• Can I re-route my shipped package to another shipping address?

• What if I receive an incorrect or damaged item?

• What forms of payment do you accept?

• Can I order by phone, email or fax?

• How do I change my email preferences or account information?

• I put something in my shopping bag and it's gone. Why?

• The item I want is sold out. Will you get more in?
• I forgot my password.

• How do I use a promotional code?

• Is it safe to use my credit card on Naturebeads.com?

• Is my personal information kept private?

• What else do I need to know about promotions?

• What is the "Retail Value" price?

• Do you have a catalog?

• What is your return policy?

  If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 7 days for a full refund, less shipping costs.

  Note: See more details on "Shipping Information" page.

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• What is the status of my return?

  Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed.

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• How can I track the status of my order?

  When your order ships from our fulfillment center, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at www.usps.com.

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• How long will it take for me to receive my order?

  Orders are usually received within 7-10 business days.
  
  Shipping Methods (USA)
  

  • Ground/Standard Shipping - Orders shipped via Standard Shipping are usually delivered within 5-7 business days from the order's ship date. Most Standard Orders are processed and shipped within 1-2 business days. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
    
  • Priority Service - Orders shipped via Priority Service are usually delivered within 2-3 business days from the order's ship date. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
    
  • Express 1 Day Shipping - Orders shipped Express 1 Day Shipping are usually delivered within 1 business day from the order's ship date. Overnight orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. EST will usually be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
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• What is the cost of shipping?

  Naturebeads offers, flat-rate envelope $5.00 U.S. Priority shipping. A flat-rate box for large order for only $10.00. International order are also shipped via Priority Services for a flat-rate envelope $12.00 and flat-rate box for large orders $40.00.

  Note: See more details on "Shipping Information" page.

   

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• What is the cost of return shipping?

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• To what address should I ship returns?

  Please ship returned items to:
  Naturebeads

  756 Lake Shore Terrace

  Interlachen, Florida

  32148 USA

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• Can I exchange an item?

   

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• Do you offer gift cards?

  At this time, we do not offer gift cards. If you would like assistance selecting a gift, please contact Customer Service at  38...

  Our Naturebeads helpers will help you shop.

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• How much will I be charged for sales tax?

  Sales tax is automatically applied to your Naturebeads.com order in accordance with indiv idual state and local regulations if your shipping address is in Florida. Appropriate tax charges will appear on the "Review Order" page during checkout.

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• Do you ship to my country?

  To see our international shipping policy, please see our section on International Orders.

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• Can I change an existing order?

  We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.

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• Can I cancel an existing order?

  An order can be cancelled if it is in Pending status. Orders that are processing or shipped (fulfilled) cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at  386-295-0977 .

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• Can I re-route my shipped package to another shipping address?

  For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.

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• What if I receive an incorrect or damaged item?

  In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at  386-29... for assistance.

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• What forms of payment do you accept?

  Bluefly is proud to accept American Express, Diners Club, MasterCard, Visa, Discover Card and Paypal. We also accept Money orders and checks.

  Note: All order will only be shipped once payment has cleared.

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• Can I order by phone, email or fax?

  We are ready to take your order via phone. We also accept order via fax (386-530-4798) and email at orders@naturebeads.com.  To place an order now, call Customer Service at  386-295-0977 .

   

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• How do I change my email preferences or account information?
  1. Log in to your account by clicking on the "My Account" located in the top navigation bar: http://www.naturebeads.com
  2. Enter your email address and password
  3. Click on the "Log in" button
  4. You will now be logged into your account
  5. Click on the "Edit" button located next to section you wish to edit
  6. Update your new information
  7. Click on the "Make Changes" button
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• I put something in my shopping bag and it's gone. Why?

  If you choose to leave the site or if your shopping session times out, your shopping bag will retain your selections for one-hour. After an hour, merchandise is placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It's just like a shopping cart in a store; if you left a retail store to have a latte and then returned later in the day, it is likely that the items in your cart will have been placed back on the shelves for other customers to purchase. 

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• The item I want is sold out. Will you get more in?

  Generally, we will try not to be in out of stock. Some of our products are very special and require an extra time to be made or are seasonal. However, every day at we load new merchandise, so we suggest that you check the site regularly for your must-have item.

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• I forgot my password.

  If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:

  • Click on My Account located in the top navigation bar.
  • Directly under the password field is a link that says "Forgot password?"
  • You will be taken to the password screen, where you will be prompted to enter in your email address
  • Type your email address and click the "Get Your Password."
  • We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
  • Go back to the homepage Naturebeads and continue to shop
  • When you're ready to proceed to check out, enter your email address and your new temporary password.
  • You can change your temporary password by clicking on "edit" under My Account

  To protect your security, Naturebeads.com will automatically delete any saved credit card information if your password is changed. Simply re-enter any credit card information you wish to store the next time you shop with us.

  Please note: your password is case-sensitive.

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• How do I use a promotional code?

  To use the promotional code you have, please follow these steps:

  • After you have finished shopping, click on your shopping bag.
  • Click "Proceed to Checkout."

  If you already have a Naturebeads account:

  1. Under "Returning Customers" enter your email address and password. Click the login button.
     
  2. If you have previously ordered from Naturebeads and opted to have your shipping and billing information saved, you will bypass the payment page. Enter your promotional code on the bottom of the Review and Order page in the box that says, "Enter a promo code."
     Promotion codes are case sensitive.
     
  3. After you enter the promotional code, click the "submit code" button and it will be applied to your order.
     
  4. Once a promotional code has been applied to the order, enter your billing information and click the "Continue" button.
     

  If you do not have a Naturebeads account:

  1. Select "Guest Checkout."
  2. Provide necessary billing and shipping information and click "Continue."
  3. On the lower section of the payment page, look for the box that says, "Enter a promo code." Promotion codes are case sensitive.
  4. After you enter the promotional code, click the "Submit Code" button and it will be applied to your order.
  5. Review and place your order by clicking "Place Order Now."

  Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

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• Is it safe to use my credit card on Naturebeads.com?

  Yes, shopping at Naturebeadsis safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Naturebeads ever see it.

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• Is my personal information kept private?

  Naturebeads is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

  We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Naturebeads to make other marketing offers to you, unless you tell us not to. We may share this information with consultants or service providers to help Naturebeads serve you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. Please read the complete Naturebeads Privacy Policy.

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• What else do I need to know about promotions?

  • Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
  • One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
  • Promotions do not apply to gift certificates, gift-wrapping, shipping, applicable taxes or duties or similar services.
  • Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
  • Free shipping promotions are valid for U.S. standard ground shipping within the 50 United States.
  • For promotions requiring a minimum order size, charges for gift-wrapping, shipping, applicable taxes and duties, and credits from gift certificates do not count towards the minimum order size requirement.
  • For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
  • If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
  • If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
  • Promotional items are available only while supplies last; Naturebeads does not issue rain checks for items that run out of stock.
  • Naturebeads can, at its sole discretion, extend or terminate a Promotion at any time.
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• What is the "Retail Value" price?

  The retail value is the price that, in the reasonable estimation of our buyers, an item may be offered on a regular basis in either the United States or abroad before any discounts, sales or promotions. In determining retail value, our buyers sometimes rely upon information provided by our vendors. Please note that because of the great number of products we sell, we cannot guarantee that any particular item is being sold at the indicated retail value in any particular location at any particular time. Sales may or may not have actually occurred at the retail value.

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• Do you have a catalog?

  Naturebeads does not have traditional paper catalogs - the shopping experience at Naturebeads is exclusively online.

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